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Contactless Ordering for Restaurants

See how restaurants use contactless ordering to reduce friction, speed up service, and improve the guest experience.

Contactless ordering allows guests to browse, order, and pay without waiting for staff or handling shared devices. This reduces delays, simplifies service, and creates a more convenient experience across dine-in and takeaway.

With Gravy, restaurants implement contactless ordering through QR Menu and QR Kiosk, as well as supported tablet-based flows like Tablet Menu and Tablet Kiosk. Orders are processed through POS integration and routed using order routing.

This allows restaurants to reduce unnecessary touchpoints, reduce waiting time, and create a smoother, more flexible ordering process.

Explore the use cases below to see how contactless ordering works in real restaurant environments.

What Contactless Ordering Improves

  • Reduces physical interaction during ordering and payment
  • Speeds up service by removing unnecessary steps
  • Improves guest convenience and independence
  • Reduces pressure on staff during peak hours
  • Supports flexible service models across dine-in and takeaway

How Contactless Ordering
Works in Restaurants

1. Guests access the menu instantly

Guests scan a QR code or use a device to open the menu without waiting for staff.

2. Orders are placed without interaction

Guests select items and place orders directly through a digital interface.

3. Payment is completed digitally

Integrated payment flows remove the need for cash or card handling.

4. Orders move directly into operations

With POS-connected ordering and structured routing, orders move straight into preparation without manual re-entry.

Why Contactless Ordering Still Matters

What began as a low-contact service option has become a convenience expectation. Many guests now prefer to browse, order, and pay on their own terms without waiting for staff at every step.

Contactless ordering improves speed, reduces friction, and gives restaurants more flexibility across dine-in and takeaway operations.

By connecting contactless ordering with POS workflows, restaurants keep the guest experience simple without losing operational control.

Products That Enable
Contactless Ordering

QR Menu

Table Service

Use QR Menu for a fully contactless dine-in ordering experience.

Let guests browse, order, and pay from their own phones while keeping table service connected to your POS and kitchen workflows.

QR menu for restaurants with contactless table ordering

Tablet Menu

Table Service

Use Tablet Menu for a low-contact, device-led dine-in ordering experience.

Give guests a controlled in-venue device for browsing and ordering while keeping service flow connected to your POS and staff workflows.

Tablet menu ordering system for in-restaurant dining experience

QR Kiosk

Takeaway

Use QR Kiosk for contactless takeaway ordering without extra hardware.

Let guests scan, order, and pay on their own phones while reducing queue pressure and keeping pickup flow connected to your POS.

QR kiosk ordering system using smartphone for takeaway

Tablet Kiosk

Takeaway

Use Tablet Kiosk for a structured low-contact takeaway ordering experience.

Give guests a dedicated self-service device for ordering and payment while keeping every pickup order connected to your POS and prep flow.

Tablet kiosk ordering system for restaurant takeaway self-service

FAQ

Contactless ordering is a service model where guests can browse menus, place orders, and pay digitally without relying on repeated staff interaction during the ordering process. In Gravy, this can happen through QR Menu, QR Kiosk, Tablet Menu, or Tablet Kiosk, while orders stay connected to restaurant operations through POS integration.

Yes. Contactless ordering is no longer just a health-related feature. For many guests, it has become a convenience expectation because it reduces waiting, gives more control over the ordering process, and makes payment faster in both dine-in and takeaway environments.

Yes. Contactless ordering removes delays caused by staff availability, manual order-taking, and traditional bill handling. Guests can act immediately when they are ready, which helps restaurants move orders faster and reduce friction during busy service periods.

The most contactless options are QR Menu for dine-in and QR Kiosk for takeaway, because guests use their own phones throughout the flow. Tablet Menu and Tablet Kiosk also support low-contact service models when restaurants prefer dedicated in-venue devices.

Yes. Contactless ordering can support dine-in, takeaway, and hybrid restaurant models. Guests can browse, order, and pay through the right flow for each scenario while restaurants keep operations connected through one platform.

Yes. When guests browse, order, and pay digitally, staff spend less time on repetitive tasks such as explaining menus, taking orders, entering items into the POS, and handling payment collection. This helps restaurants reduce pressure during peak hours and use teams more efficiently.

Powered by Gravy digital ordering

Offer a Faster, Contactless Guest Experience

See how your restaurant can reduce friction, speed up service, and modernize ordering with contactless, POS-connected workflows.

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