Tips & Charges

Manage tips and service charges with full control across every ordering channel — helping staff earn more while keeping checkout clear and simple for guests.

Restaurant digital checkout with tip options and service charge settings
Guest paying through digital menu with tip selection and service charge display

Smarter Tips, 
Flexible Charges

Gravy makes tipping and service charges simple and transparent. Guests see clear options at checkout, helping venues encourage higher gratuities without adding friction.

At the same time, managers can control service charges directly in the platform and adjust rules quickly when operational needs change.

Guests can choose from pre-set tipping options during payment, making the process simple, fast, and easier to complete.
Well-placed digital tip prompts help restaurants increase tip visibility and improve gratuity performance across supported service flows.
Managers can add, update, or remove service charges based on service model, venue policy, or operational requirements.
Tips and service charges are shown clearly during checkout, helping reduce confusion and keep the payment flow smooth and easy to trust.

Why It Matters

Clear tipping and service charge controls help restaurants improve transparency, encourage gratuities, and stay flexible across service flows.

Higher Earnings

Pre-set tip options can help increase gratuities and make tipping easier for guests.

Greater Flexibility

Add or remove service charges with a single toggle, adapting instantly to different service models or peak periods.

Better Transparency

Guests see clear, simple tipping and charge breakdowns at checkout — building trust and reducing confusion.

Stronger Control

Centralized settings simplify administration and give managers full visibility over tipping and service charge policies.

What Restaurants Say About Gravy

Real voices from businesses who use Gravy to run smoother and sell more.

Restaurant using Gravy digital ordering system

Gravy is simple and efficient: guests place their orders, payments go through in one click, orders appear instantly in our POS, and kitchen tickets are printed automatically. Everything flows smoothly and accurately, even during busy hours. On top of that, the support is warm, patient, and truly reliable. The QR digital menus made daily operations easier for our team — and our guests genuinely enjoy the experience.

Mickey Mirell , Restaurant Owner
Restaurant using self-service ordering kiosk system

Since launching Gravy at Ponch, we’ve reduced printing costs and completely eliminated the need for physical menus. Takeaway orders flow faster, queues are shorter, and peak hours feel much more manageable. Orders go straight into our POS and to the kitchen, keeping everything smooth and accurate. Most importantly, we’re serving more guests in less time — without adding more staff.

Alisa Shilin , Operations Manager
Restaurant using QR and tablet ordering system in venue

Thanks to Gravy’s digital menu, we completely took the stress of table ordering off our minds. Guests order and pay directly from their phones, orders are instantly registered in our POS, and the workflow runs smoothly without extra staff handling every table. We significantly reduced waiter costs, since the team no longer needs to focus on taking orders. There’s no need for a physical kiosk — every phone becomes a mobile kiosk. 😉

Yaron Fisher , Business Owner
Breakfast in restaurant using QR and tablet ordering system

Three years ago, we discovered Gravy’s digital menu — and it completely transformed how we handle table orders. Guests simply scan, browse, and order on their phones. Orders go straight to the kitchen, service is faster, and our waiters have more time to focus on real hospitality instead of taking orders. The system is intuitive, efficient, and incredibly convenient for both staff and guests. Gravy is truly impressive — and absolutely worth it.

Eitan Naveh , Head Chef
Hospitality venue using digital menu and self-ordering system

Gravy is simply wow — a professional, precise, and incredibly convenient solution. Since switching to the digital menu, everything flows more smoothly for both our team and our guests. Service is faster, there’s less pressure on staff, and the number of orders has increased. Thank you for the close support, patience, and quick, efficient assistance at every step.

Tzur Hagay , Pool & Bowling Club Owner
Restaurant owner using Gravy digital ordering system

Gravy completely changed the way we run takeaway. Customers simply scan, order, and pay on their phones — no standing in line, no confusion at the counter. Orders go straight into our POS and to the kitchen, so everything moves quickly and smoothly, even during the rush. There’s much less pressure on our staff, and we’re able to serve more people without hiring extra hands. Takeaway just feels easier now — for us and for our customers.

Mickey Mirell , Restaurant Owner

Boost Tips. Stay in Control.

Give guests clear tipping options and stay in control of service charges — supporting your team while keeping checkout simple and transparent.

1
Set Your Tip Structure

Define preset percentages or custom amounts that appear automatically at checkout — tailored to your service model.

2
Adjust Service Charges Anytime

Enable or modify service charges per channel, location, or scenario — all from one dashboard.

3
Apply Changes Instantly

Updates go live across QR menus, tablets, and kiosks immediately — no downtime, no manual updates.

Works with the Tools You Trust

Gravy integrates with leading POS, payment, and messaging providers.
Availability may vary by region and POS version.

SMSCenter Logo
Twilio logo
ForUMobile logo
Miley logo
Presto POS logo
Viva Wallet logo
NetLunch logo
Syrve POS logo
iiKo POS logo
Aviv POS logo
ClouwPayments logo
Z-Credit logo

Part of the Gravy Platform

Tips and service charges are managed through the same connected platform that powers guest ordering, payments, and operational control.

More Essentials That Matter

Digital Tip Prompts

Show clear tip options at checkout to make tipping faster, easier, and more visible.

Digital tipping and service charge options in restaurant checkout flow

Flexible Service Charges

Add, remove, or adjust service charges based on venue policy, channel, or service format.

Transparent Checkout

Display tips and charges clearly so guests understand the final amount before they pay.

Better
tip visibility
and clearer
guest checkout

Centralized Control

Manage tipping and charge settings from one place across QR menus, tablets, and kiosks.

Restaurant using Gravy digital ordering platform across QR, tablet, and kiosk service formats

Grow With Gravy

Launch in days.
Keep the team focused.
Let guests order their way.