Tips & Charges
Manage tips and service charges with full control across every ordering channel — helping staff earn more while keeping checkout clear and simple for guests.
Smarter Tips, Flexible Charges
Gravy makes tipping and service charges simple and transparent. Guests see clear options at checkout, helping venues encourage higher gratuities without adding friction.
At the same time, managers can control service charges directly in the platform and adjust rules quickly when operational needs change.
Why do clear tipping and service charge controls matter for restaurants?
Clear tipping and service charge controls help restaurants improve transparency, encourage gratuities, and stay flexible across service flows.
How can Gravy help achieve higher earnings through tips?
Pre-set tip options can help increase gratuities and make tipping easier for guests.
How does Gravy offer greater flexibility for service charges?
Add or remove service charges with a single toggle, adapting instantly to different service models or peak periods.
How does Gravy ensure better transparency for guests regarding tips and charges?
Guests see clear, simple tipping and charge breakdowns at checkout — building trust and reducing confusion.
How does Gravy provide stronger control over tipping and service charge policies?
Centralized settings simplify administration and give managers full visibility over tipping and service charge policies.
What Restaurants Say About Gravy
Real voices from businesses who use Gravy to run smoother and sell more.
Gravy is simple and efficient: guests place their orders, payments go through in one click, orders appear instantly in our POS, and kitchen tickets are printed automatically. Everything flows smoothly and accurately, even during busy hours. On top of that, the support is warm, patient, and truly reliable. The QR digital menus made daily operations easier for our team — and our guests genuinely enjoy the experience.
Since launching Gravy at Ponch, we’ve reduced printing costs and completely eliminated the need for physical menus. Takeaway orders flow faster, queues are shorter, and peak hours feel much more manageable. Orders go straight into our POS and to the kitchen, keeping everything smooth and accurate. Most importantly, we’re serving more guests in less time — without adding more staff.
Thanks to Gravy’s digital menu, we completely took the stress of table ordering off our minds. Guests order and pay directly from their phones, orders are instantly registered in our POS, and the workflow runs smoothly without extra staff handling every table. We significantly reduced waiter costs, since the team no longer needs to focus on taking orders. There’s no need for a physical kiosk — every phone becomes a mobile kiosk. 😉
Three years ago, we discovered Gravy’s digital menu — and it completely transformed how we handle table orders. Guests simply scan, browse, and order on their phones. Orders go straight to the kitchen, service is faster, and our waiters have more time to focus on real hospitality instead of taking orders. The system is intuitive, efficient, and incredibly convenient for both staff and guests. Gravy is truly impressive — and absolutely worth it.
Gravy is simply wow — a professional, precise, and incredibly convenient solution. Since switching to the digital menu, everything flows more smoothly for both our team and our guests. Service is faster, there’s less pressure on staff, and the number of orders has increased. Thank you for the close support, patience, and quick, efficient assistance at every step.
Gravy completely changed the way we run takeaway. Customers simply scan, order, and pay on their phones — no standing in line, no confusion at the counter. Orders go straight into our POS and to the kitchen, so everything moves quickly and smoothly, even during the rush. There’s much less pressure on our staff, and we’re able to serve more people without hiring extra hands. Takeaway just feels easier now — for us and for our customers.
Boost Tips. Stay in Control.
Give guests clear tipping options and stay in control of service charges — supporting your team while keeping checkout simple and transparent.
1
Set Your Tip Structure
Define preset percentages or custom amounts that appear automatically at checkout — tailored to your service model.
2
Adjust Service Charges Anytime
Enable or modify service charges per channel, location, or scenario — all from one dashboard.
3
Apply Changes Instantly
Updates go live across QR menus, tablets, and kiosks immediately — no downtime, no manual updates.
Which tools and systems does Gravy integrate with?
Gravy integrates with leading POS, payment, and messaging providers.
Availability may vary by region and POS version.
Part of the Gravy Platform
Tips and service charges are managed through the same connected platform that powers guest ordering, payments, and operational control.
More Essentials That Matter
Digital Tip Prompts
Show clear tip options at checkout to make tipping faster, easier, and more visible.
Flexible Service Charges
Add, remove, or adjust service charges based on venue policy, channel, or service format.
Transparent Checkout
Display tips and charges clearly so guests understand the final amount before they pay.
Better
tip visibility
and clearer
guest checkout
Centralized Control
Manage tipping and charge settings from one place across QR menus, tablets, and kiosks.
How can restaurants grow their business with Gravy's platform?
Launch in days.
Keep the team focused.
Let guests order their way.