Send SMS Notifications with Twilio
The Twilio integration with Gravy allows restaurants to send automated SMS notifications to guests during the ordering process. When guests place orders through QR menus, QR kiosks, tablet menus, or tablet kiosks, Gravy can trigger SMS messages through the Twilio messaging platform to keep guests informed about their order status.
This integration enables restaurants to provide real-time communication throughout the ordering journey while relying on Twilio’s global messaging infrastructure for reliable delivery.
Automated Order Updates
SMS notifications help keep guests informed throughout the ordering process when using Gravy’s digital ordering solutions.
Restaurants commonly use Twilio messaging together with QR ordering, self-service kiosks, and tablet ordering deployments to send updates such as:
- order accepted
- order confirmed
- order ready
- order served
These messages improve the guest experience by providing clear communication and reducing uncertainty during order preparation and fulfillment.
OTP Verification and Guest Validation
Twilio messaging can also be used for OTP verification and phone validation within the Gravy platform.
For example, SMS messages may be used to send:
- one-time verification codes
- login confirmation messages
- phone number validation codes
This helps ensure that guest contact details are valid and allows restaurants to securely associate orders with customer phone numbers.
Reliable Global SMS Delivery
Twilio provides a global messaging infrastructure that allows restaurants using Gravy to send transactional SMS messages to guests across more than 180 countries.
Gravy communicates with Twilio through the Twilio API. When a message event occurs, Gravy sends the relevant data — such as the phone number and message content — to Twilio, which then delivers the SMS to the guest’s device.
Flexible Account Setup for Partners and Restaurants
Restaurants, partners, or distributors typically connect their own Twilio accounts when configuring SMS messaging in Gravy.
Once Twilio API credentials are added to the Gravy configuration, SMS notifications can be triggered automatically by platform events.
In this setup:
- Twilio provides the messaging infrastructure
- Gravy acts as the integration connector
- billing for SMS messages is handled directly between the restaurant (or partner) and Twilio
About Twilio
Twilio is a global communications platform that provides cloud-based APIs for SMS, voice, and messaging services.
The platform allows developers and businesses to integrate communication capabilities into their applications, including transactional messaging, authentication messages, and customer notifications.
Twilio supports global message delivery across more than 180 countries and is widely used by companies that require reliable messaging infrastructure.
Typical Use Cases
- sending SMS notifications when guests place orders through QR menus
- notifying guests when orders placed through self-service kiosks are ready
- sending order status updates for takeaway orders
- verifying guest phone numbers during digital ordering
- supporting transactional messaging for tablet ordering systems
