Send Automated SMS Notifications with SMS Center
The SMS Center (SMSC) integration allows restaurants using Gravy to send automated SMS notifications to guests during the ordering process.
When guests place orders through QR Menu, QR Kiosk, Tablet Menu, or Tablet Kiosk, Gravy can automatically trigger transactional SMS messages through SMS Center.
This integration helps restaurants keep guests informed about their orders and enables phone verification workflows using a messaging provider widely used across Russia and CIS countries.
Transactional SMS for Restaurant Ordering
Automated SMS notifications are commonly used to inform guests about the status of their orders when using digital ordering systems.
With the SMS Center integration, Gravy can send operational messages such as:
- order confirmation messages
- order accepted notifications
- order ready alerts
- takeaway pickup notifications
- delivery or fulfillment updates
These notifications are especially useful in QR ordering and kiosk flows, where guests interact directly with the system.
OTP Verification and Phone Authentication
The SMS Center messaging platform can also be used for phone verification and authentication processes within Gravy.
Typical verification scenarios include:
- one-time password (OTP) verification
- account login confirmation
- phone number validation
- secure guest authentication
This helps restaurants verify guest phone numbers, confirm identities, and reduce fraud across tablet and kiosk ordering flows.
How the SMS Center Integration Works
The integration between Gravy and SMS Center is based on a simple API-driven messaging workflow.
- A guest performs an action in a Gravy ordering interface.
- Gravy generates a messaging event.
- The request is sent to the SMS Center messaging API.
- SMS Center delivers the SMS message to the guest’s phone.
Typical information included in a messaging request may include:
- recipient phone number
- message text
- order or event metadata
Gravy manages the event logic and automation, while SMS Center provides the messaging infrastructure and SMS delivery network.
Used Across Multiple Gravy Products
The integration can support messaging across:
These messages help restaurants communicate with guests throughout the ordering and fulfillment process.
Independent Messaging Account Setup
Restaurants and partners typically connect their own SMS Center accounts to the Gravy platform.
In most deployments:
- the restaurant maintains its own SMS Center messaging account
- SMS billing is handled directly by SMS Center
- Gravy acts as the integration layer that triggers automated messaging events
This approach allows businesses to control messaging costs while integrating SMS notifications into digital ordering workflows.
About SMS Center
SMS Center is a messaging service provider that offers SMS delivery infrastructure and communication APIs for businesses.
The platform is widely used across Russia and CIS markets to send transactional messages, verification codes, and automated notifications.
SMS Center is used by businesses to deliver high-volume SMS communication through cloud-based messaging infrastructure.
Typical Use Cases
- sending order confirmation SMS messages for QR menu ordering
- notifying guests when takeaway orders are ready
- delivering OTP verification codes
- sending status updates for tablet ordering systems
- supporting SMS alerts for self-service kiosks
