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Essential Features
for Service, Speed, and Scale

Everything your venue needs to run modern on-site ordering across QR, tablets, and kiosks.

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Gravy Platform Architecture

Gravy is the ordering infrastructure for on-site sales. It runs independently or connects to your existing POS, payments, loyalty, and messaging tools — without replacing them.

How do guests place orders using Gravy's digital channels?

Guests can browse the menu and place orders through the venue’s digital ordering channels, such as QR codes, tablets, and self-service kiosks.

What are the key Gravy guest ordering experiences?

QR Ordering • Tablet Menus • Takeaway Ordering • Self-Service Kiosks

Gravy Ordering Platform

Menu Management • Ordering Logic • Upsell • Routing • Multi-channel Control

Gravy Integration Layer

POS • Payments • Loyalty • Messaging • Printing • Other Tools

How does Gravy support venue operations?

Kitchen • Staff • Fulfillment • Reporting

How Gravy Powers
On-Site Ordering

From the moment guests open the menu to the moment operations process the order, Gravy connects every step of the on-site ordering experience.

How do guests discover menus and place orders with Gravy?

Guests can browse menus, customize dishes, and place orders from their own devices, tablets, or kiosks — with a fast and intuitive interface.

Guests scan a QR code and instantly access the menu linked to their table. Orders are sent directly to the kitchen while the table stays synchronized with staff service.
Gravy supports tablet-based menus and self-service kiosks, giving venues flexible ways to accept orders without increasing staff workload.
Menus adapt to the service format — showing the right items, modifiers, and availability depending on whether the order is dine-in, takeaway, or kiosk.
The interface focuses on speed and clarity so guests can browse, customize items, and complete checkout in just a few taps.
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Guests browse menus customize dishes and place orders from their own devices
Restaurant guest completing a seamless digital payment during ordering

How does Gravy help restaurant operations stay in control?

Gravy supports flexible payment flows that match the venue’s service model and the guest’s preferred payment method.

Guests can pay with cards, mobile wallets, payment terminals, or other supported digital payment providers.
Depending on the service format, guests can pay during checkout or settle the bill later with staff.
Gravy makes it easy for groups to split bills and leave tips digitally, improving convenience for guests and gratuities for staff.
After payment, guests automatically receive digital receipts with venue branding and order details.
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How do guests discover menus and place orders with Gravy?

Once an order is placed, Gravy routes it through the correct operational flow — ensuring kitchen teams, staff, and POS systems stay synchronized.

Orders from QR menus, tablets, or kiosks flow directly to kitchen displays or printers, reducing delays and eliminating manual input.
Orders are automatically routed depending on where they originate — table orders go to tables, takeaway orders go into the correct preparation queues.
Guests and staff can interact with the same orders simultaneously, allowing venues to combine digital ordering with traditional table service.
Order progress can be tracked in real time, helping staff coordinate preparation and service during busy periods.
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Restaurant orders routed automatically through POS and kitchen workflow
Restaurant team managing digital ordering with real-time operational control

How does Gravy ensure seamless payments for guests?

While guests enjoy seamless ordering, restaurant teams stay in control through real-time visibility, integrations, and operational tools.

Gravy connects with POS systems, messaging tools, and other operational platforms to keep restaurant workflows synchronized.
Managers can monitor orders, payments, and service activity live through the platform dashboard.
Restaurants can open or close ordering channels, adjust schedules, and configure service availability instantly.
Gravy supports everything from single venues to multi-location chains, with the flexibility to add channels, integrations, and operational tools as needed.
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Built for Real
Hospitality Scenarios

Gravy adapts to different service formats — from traditional table service to fast self-service environments.

Table Service Restaurants

QR ordering helps guests browse menus and place orders directly from the table, while staff remain in control of service and guest interaction.

Cafés & Fast Casual

Guests order quickly from QR menus or kiosks, reducing queues and allowing teams to serve more customers during peak hours.

Bars & Casual Dining

Digital menus make it easier for guests to reorder drinks, discover promotions, and place additional orders without waiting for staff.

Quick-Service Restaurants

Guests place and pay for orders from their phones or kiosks, reducing queues and keeping preparation predictable during busy periods.

Features That Power Every Product

Direct-to-POS Routing

Orders go straight to your POS, KDS, or printers — no extra steps.
Smart order and service requests keep the flow smooth at every table.

POS terminal integrated with ordering system for table orders

Online & Offline Payments

Take payments even if the network drops — Gravy handles online and offline flows securely, with always-on support for your team.

Real-Time Menu Updates

Change menus, prices, specials or availability in seconds, and push updates instantly to every channel.

More Ways to Fine-Tune Service

Dozens of additional features to help you fine-tune service, optimize performance, and stay ahead.

What additional features does Gravy offer to fine-tune service?

Offer menus in any language, including RTL layouts, while keeping your branding consistent across every device.

Looking for a Specific Capability?

Gravy evolves together with restaurants and partners.

If your workflow requires something beyond the current feature set, our team can help design the right solution.

Contact Sales
Restaurant using Gravy digital ordering platform across QR, tablet, and kiosk service formats

How can Gravy help your restaurant grow?

Launch in days.
Keep the team focused.
Let guests order their way.

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Frequently Asked Questions

1 What types of digital ordering solutions does Gravy offer for restaurants?

Gravy provides a comprehensive suite of digital ordering solutions. These include QR menus and tablet menus for table service, as well as QR kiosks and tablet kiosks for takeaway orders.

2 Can Gravy integrate with my restaurant's existing POS system?

Yes, Gravy offers POS Integration, allowing your digital ordering system to connect directly with your existing Point of Sale. This ensures orders are routed efficiently into your operational workflow.

3 How can I customize the ordering experience for my brand?

Gravy enables brand customization, allowing you to tailor the interface, branding, and menus to align with your restaurant's identity. You can also implement real-time menu updates across all digital channels instantly.

4 Does Gravy support managing tips, service charges, or fees?

Yes, Gravy allows you to configure tips, service fees, and surcharges directly within the platform. This provides flexibility in managing additional charges for your customers.