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Essential Features
for Service, Speed, and Scale

Everything your venue needs to run modern on-site ordering across QR, tablets, and kiosks.

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Gravy Platform Architecture

Gravy is the ordering infrastructure for on-site sales. It runs independently or connects to your existing POS, payments, loyalty, and messaging tools — without replacing them.

Guest Ordering

Guests browse the menu and place orders through the venue’s digital ordering channels.

Gravy Guest Experiences

QR Ordering • Table Service • Takeaway • Tablet Menus • Self-Service Kiosks

Gravy Ordering Platform

Menu Management • Ordering Logic • Upsell • Routing • Multi-channel Control

Gravy Integration Layer

POS • Payments • Loyalty • Messaging • Printing • Other Tools

Venue Operations

Kitchen • Staff • Fulfillment • Reporting

How Gravy Powers On-Site Ordering

From the moment guests open the menu to the moment operations process the order, Gravy connects every step of the on-site ordering experience.

Guests Discover & Order

Guests can browse menus, customize dishes, and place orders from their own devices, tablets, or kiosks — with a fast and intuitive interface.

Guests scan a QR code and instantly access the menu linked to their table. Orders are sent directly to the kitchen while the table stays synchronized with staff service.

Gravy supports tablet-based menus and self-service kiosks, giving venues flexible ways to accept orders without increasing staff workload.

Menus adapt to the service format — showing the right items, modifiers, and availability depending on whether the order is dine-in, takeaway, or kiosk.

The interface focuses on speed and clarity so guests can browse, customize items, and complete checkout in just a few taps.
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Orders Move Automatically

Once an order is placed, Gravy routes it through the correct operational flow — ensuring kitchen teams, staff, and POS systems stay synchronized.

Orders from QR menus, tablets, or kiosks flow directly to kitchen displays or printers, reducing delays and eliminating manual input.

Orders are automatically routed depending on where they originate — table orders go to tables, takeaway orders go into the correct preparation queues.

Guests and staff can interact with the same orders simultaneously, allowing venues to combine digital ordering with traditional table service.

Order progress can be tracked in real time, helping staff coordinate preparation and service during busy periods.
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Payments Happen Seamlessly

Gravy supports flexible payment flows that match the venue’s service model and the guest’s preferred payment method.

Guests can pay with cards, mobile wallets, payment terminals, or other supported digital payment providers.

Depending on the service format, guests can pay during checkout or settle the bill later with staff.

Gravy makes it easy for groups to split bills and leave tips digitally, improving convenience for guests and gratuities for staff.

After payment, guests automatically receive digital receipts with venue branding and order details.
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Operations Stay in Control

While guests enjoy seamless ordering, restaurant teams stay in control through real-time visibility, integrations, and operational tools.

Gravy connects with POS systems, messaging tools, and other operational platforms to keep restaurant workflows synchronized.

Managers can monitor orders, payments, and service activity live through the platform dashboard.

Restaurants can open or close ordering channels, adjust schedules, and configure service availability instantly.

Gravy supports everything from single venues to multi-location chains, with the flexibility to add channels, integrations, and operational tools as needed.
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Built for Real Hospitality Scenarios

Gravy adapts to different service formats — from traditional table service to fast self-service environments.

Table Service Restaurants

QR ordering helps guests browse menus and place orders directly from the table, while staff remain in control of service and guest interaction.

Cafés & Fast Casual

Guests order quickly from QR menus or kiosks, reducing queues and allowing teams to serve more customers during peak hours.

Bars & Casual Dining

Digital menus make it easier for guests to reorder drinks, discover promotions, and place additional orders without waiting for staff.

Quick-Service Restaurants

Guests place and pay for orders from their phones or kiosks, reducing queues and keeping preparation predictable during busy periods.

Features That Power Every Product

Direct-to-POS Routing

Orders go straight to your POS, KDS, or printers — no extra steps.
Smart order and service requests keep the flow smooth at every table.

Online & Offline Payments

Take payments even if the network drops — Gravy handles online and offline flows securely, with always-on support for your team.

Real-Time Menu Updates

Change menus, prices, specials or availability in seconds, and push updates instantly to every channel.

More Ways to Fine-Tune Service

Dozens of additional features to help you fine-tune service, optimize performance, and stay ahead.

Multi-Language, Fully On-Brand

Offer menus in any language, including RTL layouts, while keeping your branding consistent across every device.

Looking for a Specific Capability?

Gravy evolves together with restaurants and partners.

If your workflow requires something beyond the current feature set, our team can help design the right solution.

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Grow With Gravy

Launch in days.
Keep the team focused.
Let guests order their way.

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